Balasore 30.05.2024 – TP Northern Odisha Distribution Limited (TPNODL), a joint venture between
Tata Power and the Government of Odisha, has left no stone unturned in providing quality and
doorstep services to its customers. At the same time, it has focused on expedited and simplified
solutions to customer grievances.
TPNODL has opened 16 customer care centers across all divisions and 139 'Anubhav Kendras' in rural
areas, aiming to provide a seamless power supply experience to its customers. These centers are
open from 9:30 AM to 5:30 PM each day, except on holidays, offering a gamut of services such as
rectification of erroneous electricity bills, registration of new connections, and digital and
convenient payment of electricity bills.
TPNODL has also issued toll-free numbers 1800-345-6718 / 1912 for its customers to communicate
and register their electricity-related grievances. Moreover, TPNODL is committed to providing
accurate and easy-to-understand electricity bills to its rural customers.
To make electricity bill payment hassle-free, it has partnered with third-party digital platforms like
Spice Money, Airtel Payments Bank, and SBI customer touchpoints. Additionally, TPNODL
encourages its customers to use the 'My Tata Power App' to avail themselves of all electricity-related
services at their fingertips.
As a leading and responsible power distribution company, TPNODL has undertaken a range of
commendable initiatives to bring positive reformation to the power supply sector.
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