TPCODL's 'Gaon Chalo' Initiative, for Enhancing Rural customer Connect through doorstep Services

Bhubaneswar, 02 July 2024: TP Central Odisha Distribution Limited (TPCODL), a joint
venture of Tata Power and the Government of Odisha, is actively engaging with
customers to improve service quality through proactive interactions on various
platforms.
‘Gaon Chalo’, a flagship program tailored by TPCODL, keeping in mind the extensive rural
customer base, is an initiative to provide services directly at the doorsteps of the
customer, thereby fostering a strong community relationship. These outreach programs
at village and panchayat levels are organized across TPCODL through a dedicated team
of trained employees, led by Customer Relationship Executives (CREs) and supported by
divisional and sectional teams.
Apart from providing services to the customers, these programs also provide a platform
to educate customers about various services like energy conservation, digital platforms
like the TPCODL MITRA App, other payment solutions and safety. The registration
process for new connections along with collection of necessary documents, bill
payments are also facilitated in Gaon Chalo.
In the last 1 year, as many as 1,000 events have been conducted, benefiting 52,000
customers. Through these initiatives, 8,300 new connections have been processed and
5,300 digital payments have been made. More than 13,000 complaints and queries have
been resolved.
‘Gaon Chalo’ has traversed through many milestones and continues to strengthen
TPCODL’s relationship with its customers. For more information about the 'Gaon Chalo'
program and other TPCODL initiatives, please visit www.tpcentralodisha.com.