Balasore, October 17, 2025 – TP Northern Odisha Distribution Limited (TPNODL) is
prioritising the simplification of electricity distribution and customer services with a strong
focus on consumer convenience and transparency. In line with its commitment to deliver
faster, more accessible and citizen-friendly power services, TPNODL has been undertaking a
series of initiatives aimed at placing essential services directly at consumers’ fingertips.
As part of its effort to enhance consumer engagement and awareness, TPNODL is actively
organising awareness camps at the block and panchayat levels. These camps are designed to
educate the public on a wide range of important topics, including electrical safety, bill
payment procedures, available offers and concessions, energy conservation practices and the
benefits of using renewable energy. Initiatives like ‘Jagruti’ and ‘Disha’ have already gained
substantial public attention and are helping bridge the gap between the utility and its
customers through meaningful dialogue and information sharing.
To address growing queries around smart meter installations and to promote transparency,
TPNODL has introduced an innovative approach. At each of its customer care centres, both
conventional meters and smart meters have been installed side by side. Consumers visiting
these centres can see for themselves how both types of meters record usage. Officials at the
centres demonstrate readings using the same electrical load, allowing customers to better
understand the accuracy and functionality of smart meters.
For digital convenience, consumers can access a range of electricity-related services through
the ‘My Tata Power’ mobile application. From billing information to service requests and
grievance redressal, the app ensures 24/7 access to support. Additionally, customers can
reach out through the toll-free numbers 1800-3456-718 or 1912, which are available round-
the-clock to register complaints or resolve issues.
To further strengthen its outreach, TPNODL has operationalised 16 Customer Care Centres
in each division and 139 Anubhav Kendras across its licensed area. Anubhav Kendras are
dedicated to extending quality services to rural communities. These centres remain open to
the public from 9:30 AM to 5:30 PM on all working days, barring holidays, enabling
consumers to pay bills, lodge complaints and access a variety of services under one roof.
Through this multi-pronged approach, combining grassroots outreach with modern
technology, TPNODL is creating a seamless and consumer-friendly electricity distribution
ecosystem across Northern Odisha. The company remains committed to building trust,
ensuring transparency and enhancing service accessibility for every consumer it serves.
Electricity Services, Now at Your Fingertips: TPNODL Leads the Way in Simplifying Power Access for Consumers
