Senior Odisha Govt officials discuss the changing dynamics of public service delivery amidst fast changing technology landscape

Bhubaneswar, 14/02/2023

Amidst the fast changing technological landscape and adoption of niche technologies across the world, an idea sharing session was held through virtual platform which was attended by senior administrators of Odisha Govt and district collectors. During the session, Principal Secretary, Electronics and IT Department, Govt of Odisha Shri Manoj Kumar Mishra along with Kendujhar District Collector Ashis Thakre and Malkangiri District Collector Shri Vishal Singh presented their views on the challenges and opportunities of technology in government domain.

The session deliberated on how the new technologies will bring a fusion between digital and physical and how augmented reality will be the new reality, redefining the way public service is being delivered. The session also underscored how the next decade will see significant transformations in terms of technological innovation and their adoption. Government agencies will have to embrace technologies at quicker pace to deliver public services, seamlessly and transparently, deliver new value for citizens, streamline processes and increase work efficiency of employees in their respective agencies.

Addressing the session, Shri Manoj Kumar Mishra said: “Technology is the fulcrum of #5T charter and the adoption of frontier technologies will decide how government agencies tap the metaverse of opportunities in their respective organizations. We have to prepare ourselves to a level where we can deliver public services without the citizens applying for it.”

The government agencies across the world are adopting newer technologies to solve people’s problems which were previously remained unsolved. There is a paradigm shift in the way the government agencies are using technologies as newer technologies are turning mainstream at faster pace.

The session highlighted that there is rising expectations from citizens for a digital service which is quicker, seamless and transparent. Local governments are now being pushed to look for technological solutions which will deliver them public service the way citizens avail elsewhere.

The session concluded, “The only way the public services can become nimble and seamless is the way government agencies adopt technologies which will ensure transparency and greater participation of citizens in governance.”